Category: APS Advantages

APM Solutions to Enhance User Satisfaction

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Maintaining customer satisfaction is among the most important, if not the most important, element of a successful enterprise. Because of this, many businesses are turning to web and mobile applications to enhance user experiences. While it may seem tending to user satisfaction is a full-time job within itself, application performance management solutions are available to streamline this process while simultaneously enhancing the effectiveness and reliability of all applications. It’s only with an APM solution that you’re given a 360 degree view of web and mobile applications to better monitor its performance and detect the root causes of errors before it causes critical infrastructure errors.

Application Performance Management – Enahncing User Experiences

Perhaps one of the most beneficial aspects of application performance management is its ability to enhance user experiences by continually monitoring the functionality and reliability of all applications. While the exact steps used to accomplish this goal will vary among the businesses and its used applications, the following are essential steps taken to ensure experiences are not only positive, but stable among all users:

  • User records and playback of their processes. For example, an effective APM solution is capable of recording patterns from beginning to end, which is then reviewed to ensure all events and transactions were executed according to the standard operating procedures established by your business.
  • Continual performance monitoring of applications. While at the beginning of the day an application could be performing at its peak level of efficiency, by the end of the day its performance could dwindle due to traffic and other elements. APM solutions ensure user experiences are universal and constant by continuously monitoring the performance of an application at all levels.
  • Collecting data from the back and front end of each application. Part of the monitoring aspect of APM is reviewing data metrics from an application. These metrics are transferred into contextual or graphic form so IT managers are able to determine if an error exists, or if there is a potential for errors to arise.

Application Performance Management – Diagnostics and Monitoring

The primary goal of any APM solution is to provide continuous monitoring of all applications to identify event errors and diagnose the root cause of such errors before they become catastrophic to the integrity of your infrastructure. There are many different avenues an APM tool may take to accomplish this goal; however, the following are universal across all platforms and system specifications:

  • Application server monitoring both during peak and off times.
  • Transaction tracing to determine whether each line was executed as it should for optimum user experiences.
  • Web server monitoring, which tracks network traffic and continuously monitors network infrastructure for existing or potential errors.

Database monitoring to provide consistent the performance across all database platforms. This feature is designed to reduce overall administrative costs associated with manual monitoring/management while simultaneously improving service levels and repair time.

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Benefits of Application Performance Monitoring

In the realm of application performance management, many business owners wonder what its true benefits are. While the potential benefits of APM are limitless, there are several real-world advantages that not only determine the success of your company, but also the success of your reputation.

Increased Revenue and Sales

 Every business that utilizes eCommerce, either directly or indirectly, must understand the functionality and performance of their applications can determine the level of sales, and ultimately the revenue, of their business. Regardless of how or what applications are used on a site, the availability and performance of these applications is significant. Therefore, maintain your business reputation, and ever-increasing sales, by implementing a powerful APM tool that continuously monitors and diagnoses your application performance.

Website Continuity – What Users Come to Expect

By integrating an application performance management tool into your IT network, your business could experience a 70 percent decrease in downtime. The heart of any business are its IT solutions and services. The role of application performance management solutions is three-fold:

  • APM verifies that the core services of businesses maintain their expected levels of operation and availability
  • Enhances the IT department’s ability to troubleshoot existing problems and identify future issues/errors
  • Promote safe implementation of changes and application adjustments without sacrificing the dependability and performance of your website

In fact, many businesses who implement an advanced-level APM solution experience up to 10 times faster troubleshooting, which translates into a 27 percent decrease in the duration from discovering a problem and implementing a fix.

Enhanced End-User Experiences

 In our highly-competitive marketplace, users expect an outstanding experience each time they access your site. Even if a single application malfunction, this could potentially translate into losing customers. If the problem persists, your business reputation could be officially tarnished in the eyes of end users.

The primary benefit of APM solutions is to continually satisfy your end-users. If they don’t have an enjoyable experience, then they will likely go to your competitor. By implementing an effective APM solution, you’ll increase and maintain user satisfaction. This is the most important element when it comes to maintaining your competitive edge within the marketplace. There are a number of application performance monitoring solutions that are user-centric, which helps to (as mentioned before), keep your end-users happy.

Increased Productivity

 Research has shown that organizations who utilize a powerful APM solution reduced troubleshooting and diagnostic man-hours by up to 59 percent per month. This significant reduction in time spent treating applications means the IT department has more time to implement other vital changes and monitoring. In our competitive world, one less hour spent dealing with troubled applications is one step closer to creating a stable site-wide environment, which directly translates into higher conversions and a happier IT department.

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The Importance of Performance Metrics in Application Management

Metrics-for-APM

When it comes to the performance of your applications, regardless of where they’re hosted, its performance determines not only the efficiency of your entire network, but also the experience had by users. While performance issues are a headache for all IT managers, apps used by customers and/or internal workers must continually operate according to the highest standards. If an application should experience continual issues regarding its performance, you should adopt an effective APM solution capable of creating and monitoring several performance metrics.

Essential Performance Metrics for Application Management

Although there are many different elements you must look for in an APM tool, when it comes to performance metrics there are several specific metric systems utilized to ensure your application continuously runs at its optimum rate. These important performance metrics include:

  • Failures to Reconnect – This metric measures the number of requests made, but were unsuccessful, which is essential to determine how many users are unable to successfully utilize the application. An having a process in place for monitoring application performance is a great way to keep tabs on this.
  • Connection Delay Duration – While the application may connect to its necessary servers and networks, if there is a delay in establishing this connection you may find customers and users abandoning the application, which may result in a drop in revenue or confidence in your business.
  • Current Active Connections – Being able to monitor the number of active connections within any single application ensures your bandwidth matches the server requirements for that particular app.
  • Active Connection Peak Levels – Part of managing the performance of an application is being able to delve into the behavior of the application during its peak traffic moments.
  • Number of Leaked Connections – Leaked application connections occur when a connection to your database is opened and for some reason the application does not close the connection upon completion of its event. Monitoring leaked connections is an important element when it comes to identifying issues and errors within a database and application coding.
  • Total Transaction Count – Monitoring the total number of transactions is one of the most effective ways of managing the overall performance of your applications. Any APM tool should be able to give you these metrics on a real-time basis as well as in overall, or general, reports.

Other application performance metrics you must be continually aware of include:

  • Cache Access Count
  • Beans in Current Use Count
  • Activation Count
  • Passivation Count
  • Number of Open Sockets
  • Backlog Acceptance
  • Total Invocation Count

In addition to monitoring application performance, it’s also important to ensure that your servers are functioning properly and that you’re using a good quality hosting company. If you end up using a lower-tier shared host, it’s possibly that your performance metrics could really suffer. It’s really important to look at how well a hosting company maintains their servers too. For example, when comparing Bluehost and GoDaddy, it appears that Bluehost does a better job of maintaining their servers and keeping things user-friendly, according to WebHostingBuddy. Also, keep in mind that there’s a big difference between shared hosting and VPS hosting, and other tiers of web hosts, so that’s something to consider as well.

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